Privacy Policy
Your privacy matters to us at SynapVision
Last Updated: February 15, 2025
Introduction
At SynapVision, we understand that trust forms the foundation of every successful blockchain consultation. This privacy policy explains how we collect, use, and protect your personal information when you engage with our services or visit our website.
We're based in Argentina and operate under both Argentine data protection laws and international best practices. Our approach to privacy isn't just about compliance — it's about building the kind of transparent relationship that makes blockchain transformation successful.
Information We Collect
Contact and Business Information
Name, email address, phone number, company name, job title, and business address. We collect this when you request consultations, download resources, or sign up for our learning programs.
Project and Technical Details
Information about your current systems, blockchain integration goals, technical requirements, and project timelines. This helps us provide relevant guidance and recommendations.
Website Usage Data
IP address, browser type, pages visited, time spent on our site, and referring websites. We use this to improve our website experience and understand which content helps our visitors most.
Communication Records
Email conversations, meeting notes, consultation records, and project documentation. We maintain these to provide consistent service and track project progress.
How We Use Your Information
- Provide blockchain consultation and integration services tailored to your business needs
- Communicate about projects, send updates, and respond to your inquiries
- Deliver educational content and learning program materials
- Improve our services based on feedback and usage patterns
- Send relevant industry insights and updates (with your permission)
- Maintain accurate records for project continuity and legal compliance
We never use your information for purposes beyond what we've discussed with you. If our use of your data changes significantly, we'll always ask for your permission first.
Information Sharing and Third Parties
We don't sell your personal information to anyone. Period. However, we do work with trusted partners in specific situations:
- Cloud storage providers for secure data backup and project file management
- Email service providers for communication and newsletter delivery
- Professional contractors or specialists when your project requires additional expertise
- Legal or regulatory authorities if required by law
All third parties we work with are bound by strict confidentiality agreements and must meet our security standards. We only share the minimum information necessary to deliver the service you've requested.
Your Rights and Control
Under Argentine data protection laws and our commitment to transparency, you have several important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days.
Update or Correct
Ask us to correct any inaccurate information or update your details whenever your circumstances change.
Delete Your Information
Request deletion of your personal data, though we may need to retain some records for legal or legitimate business purposes.
Limit Processing
Ask us to stop processing your data for marketing purposes while still maintaining our service relationship.
Data Portability
Request your data in a format that allows you to transfer it to another service provider if needed.
Withdraw Consent
Change your mind about how we use your information at any time, though this might affect our ability to provide certain services.
Data Security and Protection
Protecting your information is crucial in our line of work. We implement multiple layers of security to keep your data safe:
All data transmission uses SSL/TLS encryption. Our servers are protected with firewalls and intrusion detection systems. Access to your information is limited to team members who need it for your project, and all access is logged and monitored.
We regularly update our security measures and conduct internal audits to ensure we're following best practices. Our team receives ongoing training on data protection and confidentiality requirements.
While we implement strong security measures, no system is completely impervious to threats. If a security incident affects your data, we'll notify you promptly and take immediate steps to address the situation.
Data Retention and Deletion
How Long We Keep Your Information
- Active project data: Retained for the duration of our engagement plus two years for support purposes
- Communication records: Kept for three years for reference and continuity
- Financial records: Maintained for seven years as required by Argentine business law
- Marketing communications: Until you unsubscribe or request removal
- Website analytics: Aggregated data kept indefinitely, individual data deleted after two years
Our Deletion Process
When retention periods expire or you request deletion, we remove your information from our active systems within 30 days. Some data may remain in backup systems for up to 90 additional days before being permanently destroyed.
International Data Transfers
While SynapVision operates from Argentina, we occasionally work with cloud services and partners in other countries, including the United States and European Union. When we transfer your data internationally, we ensure appropriate protections are in place.
We use services that comply with recognized international frameworks and maintain data processing agreements that protect your information regardless of where it's processed. You have the right to ask about any international transfers of your specific data.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. We use both essential cookies (required for site functionality) and analytics cookies (to understand usage patterns).
You can control cookie settings through your browser preferences. Disabling cookies won't prevent you from using our website, though some features may work differently.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email if you're an active client, or post a notice on our website for at least 30 days.
Minor updates that don't affect how we handle your information will be posted here with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions and Requests
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Our team typically responds to privacy inquiries within 48 hours.
Phone: +542214513063
Address: Av. Paseo Colón 850, C1063 CABA, Argentina
When contacting us about your personal data, please include enough information for us to verify your identity and locate your records. This helps us respond more quickly and accurately to your request.